Privacy Policy

Lorne Jewellery respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and share personal information when you visit lorne.co.za, contact us, book a consultation, make an enquiry or place an order.

Personal Information We Collect

When you place an order, make an enquiry or contact Lorne, we may collect information including:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and purchase information
• Ring size and other information relevant to your jewellery order
• Information you provide as part of a custom design enquiry or consultation
• Communications between you and Lorne

Payment information is processed securely through our payment and e-commerce providers. Lorne does not independently store your full credit or debit card details.

When you browse our website, certain technical information may also be collected automatically, including your IP address, browser and device information, approximate location, pages or products viewed, referring websites or search terms and information about how you interact with the website.

How We Use Your Information

We use personal information where reasonably necessary to operate Lorne and provide our products and services. This may include:

• Processing and fulfilling orders
• Manufacturing or customising jewellery to your specifications
• Arranging collection or delivery
• Communicating with you about an order, enquiry or custom design
• Providing invoices, order confirmations and other necessary documentation
• Preventing fraud and protecting the security of our website and transactions
• Improving our website, products and customer experience
• Complying with legal, tax and regulatory requirements
• Sending marketing communications where you have chosen to receive them

We will not sell your personal information.

Shopify & Service Providers

Our online store is hosted by Shopify, which provides the e-commerce platform used to operate the Lorne online store.

We may also use trusted third-party service providers to assist with services such as payment processing, website analytics, advertising, email communications and courier delivery.

Only information reasonably necessary for these providers to perform their services will be shared with them.

Some service providers may process or store information outside South Africa. Where this occurs, your information may be subject to the data protection laws of the country in which it is processed.

Cookies & Website Analytics

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site and, where applicable, measure the effectiveness of advertising.

Cookies may collect information such as your device type, browser, IP address, pages viewed and interactions with the website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Marketing & Advertising

If you have chosen to receive marketing communications from Lorne, we may use your contact information to send you information about new jewellery, collections, services or other Lorne updates.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the email.

We may also use advertising and analytics services to understand the effectiveness of our advertising and show relevant Lorne advertising online. These services may use cookies and similar technologies in accordance with their own privacy policies.

Sharing Personal Information

We may share personal information with trusted service providers where necessary to fulfil your order or operate our business, including payment providers, couriers, technology providers and professional advisers.

We may also disclose information where required by law, regulation, court order or another lawful request, or where reasonably necessary to protect our legal rights.

Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

No online system can be guaranteed to be completely secure, but we take reasonable steps to work with reputable service providers and handle personal information responsibly.

Your Rights

Lorne processes personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct or update inaccurate information, object to certain processing, or request deletion of information where we are not legally required to retain it.

International customers may also have additional privacy rights under the laws applicable in their country or region.

To make a privacy-related request, contact for@lorne.co.za.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing after-sales service and meeting legal, accounting and tax obligations.

Certain transaction and order information may therefore need to be retained even if you request deletion of your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal and regulatory requirements.

The most current version will always be available on this page.

Contact

For questions about this Privacy Policy, your personal information or how your information is handled, please contact:

Lorne Jewellery
Email: for@lorne.co.za

Unit 48, Roeland Square
Drury Lane
Gardens, Cape Town
8001
South Africa