Refund Policy

Returns, Exchanges & Refunds

We want you to feel confident when purchasing a Lorne piece. As much of our jewellery is made specifically for each order, our return policy differs between ready-to-ship jewellery and pieces made or customised for you.

Ready-to-Ship Jewellery

Ready-to-ship, non-personalised jewellery may be returned or exchanged within 14 days of receiving your order, provided it is unworn, unused and in its original condition and packaging.

Please contact for@lorne.co.za before returning an item so that we can provide the relevant return instructions. Returns sent without prior arrangement may not be accepted.

Return shipping is the responsibility of the customer. Original shipping and delivery charges are non-refundable unless the item supplied was incorrect or defective.

Once your return has been received and inspected, we will confirm whether the return has been approved and arrange the applicable refund or exchange.

Made-to-Order Jewellery

Many Lorne pieces are made specifically for your order, allowing us to manufacture rings to your selected size and adjust settings to suit the dimensions and proportions of your chosen stone.

Where a piece has been made, sized, engraved, set or otherwise customised to your specifications, it cannot be returned or exchanged simply because you have changed your mind.

Please check ring sizes, metal selections, stone choices and other specifications carefully before placing your order. If you are unsure about anything, please get in touch before ordering and we will happily assist.

Custom Jewellery

Custom-designed and bespoke jewellery is created specifically for the individual client and is therefore not eligible for change-of-mind returns or exchanges.

Your design, stone selection and specifications will be reviewed and approved with you during the custom design process before your piece moves into production.

Incorrect, Damaged or Defective Items

Please inspect your jewellery when you receive it and contact us as soon as possible if you believe you have received an incorrect, damaged or defective item.

We will assess the piece and work with you to determine the appropriate solution.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection legislation.

Sale Items & Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Unless otherwise stated or required by applicable consumer law, sale items are considered final sale and are not eligible for change-of-mind returns or exchanges.

Refunds

Where a return is approved, your refund will be processed using the original payment method where possible.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

For any questions regarding a return, exchange or your order, please contact for@lorne.co.za before sending your jewellery back to us.