WARRANTY, REPAIRS & RESIZING

WARRANTY

At Lorne, we stand by the quality of our workmanship. All Lorne pieces come with a 4-month manufacturing warranty, which covers reasonable repairs due to manufacturing faults under normal wear.

If a repair is needed as a result of improper care, accidental damage, or general wear outside this period, we will provide a quote based on the nature of the repair. As a guideline, repair fees start at R150 for silver and R450 for gold, but more complex repairs may incur additional charges. We'll assess your piece and provide an estimate for approval before going ahead with any work.

Loose stones in undamaged settings can be tightened at no cost. However, please note that we cannot be held responsible for lost stones or damage resulting from work done by another jeweller. We always recommend bringing your piece back to us to ensure the best possible care.

Lorne cannot be held liable for lost or damaged jewellery resulting from negligence or improper wear.

REPAIRS

If your Lorne piece is in need of repair, please reach out to the studio. We'll guide you through a personalised assessment process and provide an estimate of cost and turnaround time.

Chains are delicate by nature and should be worn with care. While we do repair chains, we do not take responsibility for breakages. Chain repairs start at R150 for silver and R450 for gold.

For jewellery with stones, we recommend having your piece checked every 6 to 12 months. We offer a complimentary setting inspection service for all Lorne pieces. We'll check and tighten settings, and where necessary, quote to replace or reset stones due to accidental damage or neglect on a case-by-case basis.

RING RESIZING

We offer one free resize for rings purchased through Lorne, provided the piece is still in new and unworn condition.

After that, resize fees apply: • Silver: R150
• Gold: R450

Some designs, such as one-of-a-kind or sculptural rings, may have resizing limitations. Please consult the product description or get in touch before purchasing.

Finger sizes can fluctuate over time, and occasionally, you may want to wear a ring on a different finger. Resizing your ring allows you to comfortably wear and enjoy it again. The same goes for wrist sizes. Adding extensions to bracelets and even necklaces can help ensure a comfortable fit.

CLEANING & CARE

At Lorne Jewellery, we believe your jewellery is made to be worn, loved, and lived in—not kept hidden away. With the right care and maintenance, your treasured pieces can remain as brilliant and beautiful as the day you got them.

We offer lifetime polishing and cleaning on all Lorne Jewellery pieces. Simply drop your piece off at the Cape Town studio, and we’ll take care of it.

If you’d prefer to clean your jewellery at home, we recommend using a gentle polishing cloth or one of the jewellery care kits, which are available to purchase online or in store.

JEWELLERY CARE & MAINTENANCE GUIDE

This guide will help you care for your jewellery depending on the metal type, and offer tips for everyday wear to protect and prolong the life of your pieces.

Everyday Jewellery Habits • Remove rings before lifting weights or clapping your hands together, especially if wearing multiple rings. Repeated pressure or contact can slowly misshape your ring bands.
• Avoid wearing necklaces during workouts or yoga. Chains can catch and snap with movement.
• Apply perfumes, lotions, and sprays before putting on your jewellery. Chemicals can cause discolouration or weaken metal over time.
• Don’t sleep in your jewellery. It increases wear, can loosen settings, and may cause chains to stretch or kink.
• Store pieces separately in soft pouches or compartments to avoid scratches and tangling.

Solid Gold Jewellery • Clean gently with a mild soap solution and soft toothbrush.
• Polish with a soft microfibre or jewellery cloth to maintain its natural lustre.
• Avoid contact with chlorine (such as in pools) as it can weaken gold over time.

Sterling Silver Jewellery • Store silver jewellery in airtight bags or anti-tarnish pouches.
• Wear your silver often. The natural oils on your skin help prevent tarnishing.
• If tarnish appears, polish with a soft silver polishing cloth. Avoid harsh abrasives.

Gold-Plated Silver Jewellery • Our gold-plated pieces are flash-plated in 1 micron of gold. Proper care is important to maintain the finish.
• Avoid water, sweat, perfumes, and lotions, as moisture can break down the plating.
• Do not sleep in plated pieces or wear them during workouts.
• Clean only with a dry, soft cloth. Do not use polishing cloths intended for solid metals.

Gemstones & Diamonds • Keep gemstones sparkling by gently brushing them with a soft toothbrush and warm soapy water.
• Dry with a lint-free cloth and avoid using ultrasonic cleaners unless advised.
• Settings and prongs should be checked every 12 to 24 months, especially for pieces worn daily. Loose stones can be reset before they are lost.

LIFETIME POLISHING & PLATING

We want your jewellery to look and feel its best for life. That’s why we offer: • Free polishing on all Lorne Jewellery pieces for life.
• Free replating of gold-plated items as often as needed.
• Jewellery repairs. Should anything happen, we’re here to restore your piece.

YOUR JEWELLERY, YOUR STORY

Like a favourite garment or pair of shoes, jewellery is meant to be worn. And with wear comes the need for care. Maintaining your jewellery is simply part of honouring it. With proper love and attention, your Lorne Jewellery piece can be a lasting companion to your style and story.